All routine doctors’ surgeries are by appointment. You can make an appointment by calling in, or telephoning during normal surgery hours.
We would like you to regard the doctor you normally see as your personal doctor, but you may see another doctor if you wish, or if your doctor is unavailable.
When you need to see the doctor you will be offered the next available appointment with the doctor of your choice, or the next routine appointment with any doctor.
If you feel that your medical problem is urgent and needs to be dealt with the same day, please inform the receptionist who will arrange an urgent appointment. Only using this service for urgent problems will ensure that it runs efficiently and does not become overloaded.
The vast majority of problems are most appropriately dealt with at the Health Centre, where we have the necessary equipment and support staff. Travelling to the surgery will not cause harm in most cases. Children with high temperatures are not made any worse by visiting the surgery, even on cold or wet days. Your doctor will visit you at home if you are bed bound, seriously ill with certain conditions, or for some emergencies.
Should you feel that you require a home visit please telephone before 10.00am so that we can plan any visits efficiently. Requests for visits received after 10.00am will be dealt with by the duty doctor that day. Our receptionist will ask you to outline your problem, which will help the doctors to deal with urgent visits promptly.
Emergencies Outside Surgery Hours
If you have an urgent medical problem “out of hours”, please ring the Health Centre on 08444 771 772. When the Health Centre is closed emergency calls are automatically passed on to the NHS Direct help line. Experienced nurses will assess your medical condition and, if the problem is urgent, arrange for Local Care Direct (the local GP out of hours emergency service) to contact you. A doctor will then give advice or arrange to see you, if necessary, often at their call centre in Huddersfield. Details of any consultation are faxed directly to your doctor the next working morning.
This service is for emergencies only. If you can wait until the next working day to contact your own doctor, please do so.
Emergencies During Surgery Hours
The duty doctor will deal with any urgent problems during an ordinary working day. The doctor will either give advice over the telephone, or arrange to see you at an appropriate place as indicated by the nature of the problem, usually the surgery. At certain times our practice nurses may speak to you first to further assess the problem you have and decide whether referral to hospital, an urgent appointment same day or a routine appointment is indicated.